As Updated On the June 15, 2024
GENERAL
a. This website with the URL "www.myfitmantra.com". ("Website/Site") is operated by Pune Fitmantra Private Limited ("We/Our/Us").
b. We are committed to providing Our customers with the highest quality products &/or services. However, on rare occasions, Products &/or services may be found to be faulty or deficient. In such cases, we offer return and refund facilities through this Return Policy ("Policy").
c. You are advised to read Our Terms and Conditions along with this Policy at the following "www.myfitmantra.com"".
d. By using this website, you agree to be bound by the terms contained in this Policy without modification. If You do not agree to the terms contained in this Policy, you are advised not to transact on this website.
e. We offer a 30-day Return Policy for the Eligible Products &/or services *.
f. Please read this Policy before purchasing on this Website, so that You understand Your rights as well as what You can expect from Us if You are not happy with Your purchase.
DEFINITIONS
a. "Business Days" - means a day that is not a Saturday, Sunday, public holiday, or bank holiday in India or in the state where our office is located.
b. "Customer" - means a person who buys any goods for consideration but does not include a person who purchases such goods to resell them.
c. "Date of Transaction" - means the date of purchase of any product, by the terms and conditions of the applicable product.
d. "Website" - means this website with the URL: "www.myfitmantra.com".
RETURNS
a. Every effort is made to service the orders placed, as per the specifications and timelines mentioned concerning the Products &/or services . If due to any unforeseen circumstances or limitations from Our side, the order is not shipped or delivered then such order stands cancelled, and the amount paid by You is refunded.
b. We will not process a return if You have placed the order for the wrong size of the product.
c. Return or Refund shall only be considered once the Customer concerned produces relevant documents and proof.
d. Return and Refund shall be subject to testing and verifying the alleged fault by an authorised person on behalf of Us.
e. If following the testing process, the product is found to be in good working order without defects, we will return the product to you, and the carriage costs of this return will be Your responsibility.
f. The product will be eligible for replacement only if the same ring size is available in stock. In case the same ring size is out of stock, a refund shall be provided.
g. Once qualified, the refunds are applied to the original payment option.
h. Please be informed that the products &/or services purchased using the Cash on Delivery option will be refunded to the Bank account with the details provided by you to Us.
i. Customers who wish to make a warranty claim must comply with the manufacturer's instructions and warranty procedure.
All requests for returns must be made within 7 days from the date on which the products &/or services were delivered. All returned items must be in new and unused condition, with all original boxes, products, accessories, tags and labels attached.
RETURN PROCESS
To return an item, please initiate the return request on the website from the “Contact Us” page. After requesting a return, place the item securely in its original packaging, and wait for the item to be picked up.
ORDER NOT CONFIRMED BUT AMOUNT DEDUCTED
a. If the amount has been deducted and the order is not confirmed, please contact Your respective bank. It takes 7 Business Days to reverse back the amount by the respective bank.
b. If the issue has not been resolved within 7 Business Days, you can contact Our customer care support as follows: support@myfitmantra.com.
REFUNDS
After receiving your return and inspecting the condition of your item, we will process your refund or exchange. Please allow at least 7 days from the receipt of your product to process your refund or exchange. We will notify you by email when your refund or exchange has been processed.
RESPONSE TIME
a. Returns are normally processed within 7 Business Days after the completion of quality checks of the product returned.
b. Refunds are normally processed within 7 Business Days after checking the veracity of the refund request.
c. The period of refund may also depend on various banking and payment channels, and We will not be liable for any errors or delays in a refund due to banks or third-party service providers.
EXCEPTIONS
At our option, replacement products &/or services could be brand-new or refurbished. Pune Fitmantra reserves the full right, in our sole discretion, to fix or replace the Product.
For defective or damaged products &/or services, please contact us at the contact details below to arrange a refund or exchange.
CANCELLATION OF RETURN REQUEST
A return request once made can be cancelled by contacting customer care at support@myfitmantra.com.
REFUSAL OF RETURN OR REFUND REQUEST
We reserve the right to refuse or cancel any return request if such a request is not in compliance with this Policy or applicable laws.
INTERNATIONAL CUSTOMERS
The timelines provided for processing returns in the case of international customers shall vary depending on the mode of shipping etc. The Support Team at Pune Fitmantra will keep the customers informed in such cases.
ADDITIONAL TERMS
These terms ("Return Policy") are in addition to the Pune Fitmantra.com Terms and Conditions & Privacy Policy to which you agree by using Pune Fitmantra.com. In the event of any conflict between Pune Fitmantra.com’s Terms and Conditions and these Return Policy Terms, these Return Policy Terms will prevail.
QUESTIONS
If you have any questions concerning our return policy, please contact us at:
+91 9011066165
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